Support Center

We're here to help! Find answers to common questions or get in touch with our support team.

General Support

For general inquiries

support@partysnap.app

Privacy & Data

Data protection inquiries

support@partysnap.app

Legal

Legal & DMCA matters

support@partysnap.app

Security

Report security issues

support@partysnap.app

Account Deletion

Delete your account

Request deletion

Business

Partnerships & media

support@partysnap.app

Frequently Asked Questions

How do I create an event?

Download the PartySnap app from the App Store or Google Play. Once installed, tap 'Create Event' to set up your event details, customize settings, and generate a unique event code. It takes less than 2 minutes.

How do guests join my event?

Guests can join by scanning the QR code you provide or entering the event code in the PartySnap app. No account is required for guests to participate.

Is my data secure?

Yes! We use industry-standard encryption and security practices. All photos are stored securely, and you have full control over who can access your event photos.

How long are photos stored?

Free events store photos for 30 days. Premium events can store photos for up to 1 year. You can download all photos anytime, and we'll send you an email notification before deletion so you never lose your memories.

Can I delete my account?

Yes, you can request account deletion at any time. Visit our account deletion page or contact support for assistance.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital wallets through our secure payment processor, Stripe.

Response Times

We aim to respond to all inquiries within 24-48 hours during business days.

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST

Copyright © 2026 PartySnap LLC. All rights reserved.

PartySnap® is a registered trademark of PartySnap LLC. All product names, logos, and brands are property of their respective owners.

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